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Children act complaint
Complaint details
Important - This information will help the council to understand your complaint and make sure it is responded to in the correct procedure within the agreed timescales.
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Description
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Your involvement *
I am the complainant
I represent someone else
Complaint is about *
Reference
Have you complained about this to us before? If so when was this and who did you contact?
Please provide any previous complaint reference numbers *
Please provide a summary of your complaint below, include dates, names of anyone you have dealt with in the council, teams you have dealt with, and any actions or non-actions taken which have led you to make this complaint *
When did you first become involved with children social care *
Tell us the name of the team you are dealing with if you know it
Please tell us the name of your social worker if you know it
How has this affected you or the person you represent?
*
Details of action taken to resolve the issue *
Problem
Please select
Please select
Communication
Delay in answering call
Delay in communication
Incorrect information or advice given
Insufficient information given
No communication received
Other communication cause
Service quality
Delay in doing something
Failure to do something
Inadequate services provided by a third party
Not to the quality or standard expected
Other service quality cause
Refusal to do something
Payments or disputed charges cause
Delay in payment
Disagree with charge received
Dissatisfied with financial support offered
Incorrect charge
Other payments or disputed charges cause
Payment not received
Service failure
Cancellation or withdrawal of service
Failure to deliver a service
Loss of service
Other service failure cause
Staff conduct cause
Inappropriate behaviour
Missed appointment
Other staff conduct cause
Refusal to assist or help
Staff rudeness
Policy and procedure
Disagree with policy or procedure
Other policy and procedure cause
Procedures not followed
Unhappy with decision
Legal and regulatory
Breach of privacy and confidentiality cause
Discrimination - inappropriate action or service
Discrimination - not treated fairly
Health and safety cause
Other discrimination cause
Other legal and regulatory cause
Other
Comment only
Member enquiry
What outcome would you like to achieve or what action do you expect the council to take? *
Send auto-acknowledgement receipt?
Send auto-acknowledgement receipt?
Yes
No
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